A user interface is like a joke. If you have to explain it, it's not that good.

Resume


Skills

User Research (Qualitative)

  • Interviews, Usability Studies, Ethnographic/Observational Studies, Diary Studies

  • Data Analysis: NVivo, Card Sorting (KJ Method)

  • Creation of Screeners and Participant Recruitment

  • UserTesting.com/Unmoderated Studies

User Research (Quantitative)

  • Survey Creation, Distribution, and Analysis

  • Concept Value Testing

UX Design

  • Scenario-Based Design: Personas, Storyboarding, Empathy Maps, Journey Maps

  • User Flows

  • Design Specifications

Coding

  • Familiarity with C++ , Python, HTML & CSS

  • Visual Studios Git JetBrains

Business Consulting, Problem Solving & Analysis

  • Analysis of Existing Systems, Competitive Market Analysis

  • Surveys, Interviews

  • Recommendations and Alternates, Alternate Selection Criteria

  • Visualizations: Action Plans, Deployment Framework, GANDTT Charts, Flowcharts, SWOT Analysis, T-Bar Analysis, Value Analysis, Cause and Effect Diagrams, Force Field Analysis

Education

Master’s in Psychology

University of Arizona, Global Campus

In progress, complete June 2024

BS Human Computer Interaction and Cognitive Design

New Jersey Institute of Technology & Rutgers University

GPA 3.97 Dean’s List Magna cum Laude

Pursued BS Information Systems and Business Analysis

Seattle Pacific University

GPA 3.77 Dean’s List

Attended 2014-2017, transferred to NJIT


Professional Experience

UX Researcher II

Microsoft, April 2020-Present

  • Facilitate immediate-team and cross-team collaboration.

  • Work with leadership to define product and research strategy and inspire innovation.

  • Responsible for end-to-end research for numerous scenarios/products across the organization.

  • Responsible for ongoing research in the form of interviews, surveys, diary studies, observational studies, etc.

  • Make sense of data to inspire new research and innovation.

  • Share learnings/techniques in form of presentations at various conferences or training events.

  • Lead researcher on horizontal Diversity and Inclusion project for division.

  • Leader for research training bootcamps, introduce people to customer research.

  • Peer coach to new research team members. Assist and oversee contract researcher.

UX Researcher

Microsoft (Contract Yoh), May 2019-April 2020

  • Responsible for design and facilitation of weekly usability studies. As well as the collaborative analysis of findings and planning next steps.

  • Create screeners for external and internal recruitment of participants, and individually recruited participants.

UX Design, Research, and Usability Intern

Coo-e, October 2018-May 2019

  • Made valuable design contributions to new features implemented in MVP.

  • Created development specification document to communicate design and interaction requirements between coding, design, and research teams.

  • Contributed to original survey research by structuring questions and designing visual interface and interaction.

  • Responsible for designing and overseeing beta usability studies of application.

  • Responsible for analyzing user data and communicating findings into design implications.

  • Responsible for quality assurance and bug reporting and tracking.

UX Researcher

Connections Lab, February 2018-May 2019

  • Contributed to construction of a semi-structured interview guide.

  • Performed 10 of 17 semi--structured interviews for research.

  • Performed ethnographic studies.

  • Transcribed and analyzed data using Nvivo software and card sorting (KJ Method). Analyzed data was reported into research findings.

  • Created storyboards, paper prototypes, and interactive prototypes of application from research findings.

Computer Science Lab Assistant/Tutor

Seattle Pacific University, January 2017-June 2017

  • Demonstrated advanced understanding and teaching ability of programming concepts in C++

  • Ability to learn quickly and teach other languages such as PHP, Java, C#, and other languages

  • Assisted all students in coding courses ranging from Freshman level difficulty to Senior capstone difficulty.

Disney College Program Intern

The Walt Disney Company, September 2017-December 2017

  • Participated in a competitive program through Disney to work in the Parks and receive training and attend professional development courses.

  • Worked in customer service, received guest and management recognition for excellent performance.

  • Received training in management, communication, leadership, and environmental conservation