Skills
User Research (Qualitative)
Interviews, Usability Studies, Ethnographic/Observational Studies, Diary Studies
Data Analysis: NVivo, Card Sorting (KJ Method)
Creation of Screeners and Participant Recruitment
UserTesting.com/Unmoderated Studies
User Research (Quantitative)
Survey Creation, Distribution, and Analysis
Concept Value Testing
UX Design
Scenario-Based Design: Personas, Storyboarding, Empathy Maps, Journey Maps
User Flows
Design Specifications
Coding
Familiarity with C++ , Python, HTML & CSS
Visual Studios Git JetBrains
Business Consulting, Problem Solving & Analysis
Analysis of Existing Systems, Competitive Market Analysis
Surveys, Interviews
Recommendations and Alternates, Alternate Selection Criteria
Visualizations: Action Plans, Deployment Framework, GANDTT Charts, Flowcharts, SWOT Analysis, T-Bar Analysis, Value Analysis, Cause and Effect Diagrams, Force Field Analysis
Education
Master’s in Psychology
University of Arizona, Global Campus
In progress, complete June 2024
BS Human Computer Interaction and Cognitive Design
New Jersey Institute of Technology & Rutgers University
GPA 3.97 Dean’s List Magna cum Laude
Pursued BS Information Systems and Business Analysis
Seattle Pacific University
GPA 3.77 Dean’s List
Attended 2014-2017, transferred to NJIT
Professional Experience
UX Researcher II
Microsoft, April 2020-Present
Facilitate immediate-team and cross-team collaboration.
Work with leadership to define product and research strategy and inspire innovation.
Responsible for end-to-end research for numerous scenarios/products across the organization.
Responsible for ongoing research in the form of interviews, surveys, diary studies, observational studies, etc.
Make sense of data to inspire new research and innovation.
Share learnings/techniques in form of presentations at various conferences or training events.
Lead researcher on horizontal Diversity and Inclusion project for division.
Leader for research training bootcamps, introduce people to customer research.
Peer coach to new research team members. Assist and oversee contract researcher.
UX Researcher
Microsoft (Contract Yoh), May 2019-April 2020
Responsible for design and facilitation of weekly usability studies. As well as the collaborative analysis of findings and planning next steps.
Create screeners for external and internal recruitment of participants, and individually recruited participants.
UX Design, Research, and Usability Intern
Coo-e, October 2018-May 2019
Made valuable design contributions to new features implemented in MVP.
Created development specification document to communicate design and interaction requirements between coding, design, and research teams.
Contributed to original survey research by structuring questions and designing visual interface and interaction.
Responsible for designing and overseeing beta usability studies of application.
Responsible for analyzing user data and communicating findings into design implications.
Responsible for quality assurance and bug reporting and tracking.
UX Researcher
Connections Lab, February 2018-May 2019
Contributed to construction of a semi-structured interview guide.
Performed 10 of 17 semi--structured interviews for research.
Performed ethnographic studies.
Transcribed and analyzed data using Nvivo software and card sorting (KJ Method). Analyzed data was reported into research findings.
Created storyboards, paper prototypes, and interactive prototypes of application from research findings.
Computer Science Lab Assistant/Tutor
Seattle Pacific University, January 2017-June 2017
Demonstrated advanced understanding and teaching ability of programming concepts in C++
Ability to learn quickly and teach other languages such as PHP, Java, C#, and other languages
Assisted all students in coding courses ranging from Freshman level difficulty to Senior capstone difficulty.
Disney College Program Intern
The Walt Disney Company, September 2017-December 2017
Participated in a competitive program through Disney to work in the Parks and receive training and attend professional development courses.
Worked in customer service, received guest and management recognition for excellent performance.
Received training in management, communication, leadership, and environmental conservation